Monday, January 18, 2010

Are You Engaged? Fully Engaged?

Today, in honor of civil rights leader Martin Luther King, Jr.our library participated in an InfoPeople seminar called "Fully Engaged Customer Service".    Sure, we could have had a day off, as most other library employees do, but we thought Dr. King would have wanted it this way.

Here is what I learned:

1.  People LOVED my Je mange les petits enfants Sebastien original tee.  It was the hit of the gathering.

2. Customers don't like it when you are not really "there" for them.  So, you know, don't be like that.

3. If you pay attention a group of 12 people can keep 8 beanie babies in the air between them.  Awesome.

4. People will put up with just about anything if you provide a meal and snacks both before and after said meal.

5. The Governator made weird grunting noises 324 times, that I heard and recorded, between the hours of 9 am and 4 pm.

Sounds like quite a bit of info to pick up, I know.  But I am one of the sharpest tools in the shed, just saying.  I hope the rest of you had a nice extra day off...or if you had to work, at least I hope you worked in a bit of fun :-)


Mrs. Hairy Woman said...

I've been wanting an original Sebastien shirt.. It's gonna have to wait a little longer.. We don't celebrate this holiday.. we get "Family Day" in February..

this was a funny security word:meatious

Tara said...

I had to work yesterday. Boo. But thankfully Presidents Day is just a few more weeks away, and we have that one off. January without a day off is brutal!

Pamela said...

I gotta get me a t-shirt! Sounds like you had 'fun'.

laura b. said...

Mrs: When you get a Sebastien shirt, you won't be sorry :-)

haha! I like that...meatious.

Tara: Yesterday wasn't bad, but I am definitely looking forward to President's Day.

Pamela: You really must. Yeah, I was fun.

Churlita said...

I got yesterday off and I really, really appreciated it. I could get used to these three day weekends. I'm glad you had fun.

laura b. said...

Churlita: I'm glad you got it off!

I would love to work a 4/40 week. Meantime, looking forward to the one in Feb. *sigh*

Sebastien said...

Haha, I love the fact that you wear the Je Mange shirt to the library. I kind of want to make that shirt in kids sizes, would be fun to see little kids wearing it. Oh sweet sweet irony...

I wish we had a vid or sound of the governator, cracks me up imagining him making the grunting noises.

laura b. said...

Sebastien: Since it was a staff only day, it seemed like a good chance to show it off :-)

Wow, now I wish I had sound or video of the grunts. Could have used it in court when someone finally throttles him.